Returns & Refunds
How can I return my order?
If you want to return your order in part or in full, you can pre-register your return within 14 days after purchase by sending an e-mail to contact@bioromania.nl
Please include your order number and which products are being returned in this email. If a product is defective or incorrectly delivered to you, please contact our customer service.
- What are the return costs?
You must take care of the return costs yourself. You can return your order with a sender of your choice. Prices for returns may vary as a result. If you return your entire order, you will be credited the full purchase amount. We will not refund the shipping costs. However, for companies we are forced to charge the original shipping costs of 6.50 per package. We never credit the return costs.
- How long does it take to process my return?
From the moment we receive your return, we process it within 3-5 business days. We will keep you informed of the status of your return by email. In the case of a credit, you will receive the amount of money back into the account you paid with within 3 business days after you have received the credit invoice by email. - What are the return conditions?
You have the right to return your order up to 14 days after receipt without notice. If you use your right of withdrawal, the product will be returned to us with all accessories supplied and – if possible – in the original condition and packaging. If the product or packaging is damaged, it is necessary to test the product. This allows us to pass on this reduction in value of the product to you. Therefore, treat the product with care and ensure that it is properly packaged when returned.
For all questions you can contact us directly: contact@bioromania.nl