Shipping and delivery

Shipping and delivery from Echt & Puur must be clear and hassle-free. On this page, you can read how we process your order, which shipping methods we use, and what the delivery times are for the Netherlands, Belgium, Germany, and the rest of Europe. This way, you'll know exactly when to expect your Romanian honey, Greek olive oil, and other natural products from Echt & Puur.

Shipping and delivery Echt & Puur – how does it work?

After placing your order with Echt & Puur, you will automatically receive an order confirmation by email with an overview of the products and the delivery address. Please check these details carefully and contact us immediately if anything is incorrect. Shipping and delivery Echt & Puur always begins with the correct name, address, and contact details, so that the carrier can deliver your parcel without any problems.

Once your payment has been received, we will begin processing and packing your order. We use sturdy boxes and protective materials to ensure that jars of honey and bottles of olive oil arrive safely. You will receive a Track & Trace code from your chosen courier so you can follow the shipment and delivery of your package online.

Free bike delivery in and around Eindhoven

Do you live in Eindhoven or the immediate vicinity? In many cases, you'll benefit from free bicycle delivery. We personally deliver your order by bicycle within a radius of approximately 15 km around Eindhoven, at a time that will be agreed upon jointly. This is not only environmentally friendly but also personal: we often meet our customers briefly at the door and can answer short questions immediately.

With free bicycle delivery, we'll contact you by email or phone to arrange a suitable delivery time. Please ensure you are contactable so that dispatch and delivery run smoothly for Echt & Puur. When checking out, please state if you have any specific requirements, such as a preferred day or a safe place to leave the package.

Shipping within the Netherlands

For orders outside the cycling region, we work with reliable carriers such as PostNL, DHL and DPD. In most cases, your parcel will be delivered within the Netherlands within 2 working days of payment being received. During busy periods or on public holidays, delivery times may be slightly longer, but we will do our utmost to dispatch your order as quickly as possible.

Shipping costs will be automatically calculated at checkout based on weight, dimensions, and destination. In your order summary, you will always clearly see the total amount including shipping costs before you pay. By working with major carriers, we can offer a good balance between price, speed, and reliability.

Shipping to Belgium, Germany and other European countries

Echt & Puur also ships to Belgium, Germany, and other European countries. Delivery usually takes between 3 and 7 working days, depending on the destination and the carrier's workload. The exact shipping costs will be calculated in the shopping basket once you have entered your delivery address.

For international shipments, we package products extra securely so that glass jars and bottles arrive safely even over long distances. All Echt & Puur shipments to other countries include a Track & Trace code, allowing you to follow your parcel en route.

Packaging, breakage and delay

We give a lot of attention to the packaging of our products. Jars of honey, olive oil and other items are packed in such a way that the chance of breakage is minimal. Should something go wrong during shipping and you receive a damaged product, please contact us as soon as possible with photos of the damage. Together we will look for a suitable solution.

Sometimes a package may be delayed due to high volumes with the carrier or circumstances beyond our control, such as holidays or strikes. In that case, you can check the latest status via the Track & Trace link. If you still see no movement after a few days, you can contact us so we can investigate further with the carrier.

Questions about shipping and delivery from Echt & Puur?

Do you have any further questions about Echt & Puur shipping and delivery, for example regarding special requests, large orders, or delivery at a specific time, after reading this information? Please feel free to contact us via e-mail or the contact form on the website. We are happy to help you find a solution, so that your order is delivered safely, quickly, and at a time that suits you.

Would you like to know how to return an order or what our return policy is? Please read our „Returns & Refunds” page for all the details on sending back products.

Would you like to know how to return an order or what our terms and conditions are? Then please also read our page Returns & Refunds.

Via the Track & Trace link, you can follow the status of your parcel on the website of PostNL of DHL.